[Tech] Amazing trouble ticket system

[Tai Kedzierski]

I'm looking at deploying OTRS 4

Company I work for uses it, it's not the slickest but it does the job

It's open source of course :-)

--Tai

// Sent from a mobile device; rogue typos may be lurking
On 20 Mar 2015 19:49, "Christian Einfeldt" <einfeldt at gmail.com> wrote:

> Hi, bottom posting...
>
> On Fri, Mar 20, 2015 at 12:37 PM, Elizabeth K. Joseph <lyz at partimus.org>
> wrote:
>
>> On Fri, Mar 20, 2015 at 11:47 AM, Christian Einfeldt <einfeldt at gmail.com>
>> wrote:
>> > I just found out about an amazing trouble ticket system that is on-line.
>> > Check this out:
>> >
>> > https://support.pennmanor.net/
>>
>> Unfortunately it's a proprietary, for-pay solution.
>>
>
> k, thx for that.  I personally am not interested in anything proprietary.
>
>
>>
>> They do offer a free-as-in-beer download version for non-profits[0],
>> but we'd need to have a serious discussion about whether the value of
>> the system outweighs our prior commitment to only using free/open
>> source software in our infrastructure.
>
>
> Yeah, ultimately, the freedom we get from free software greatly outweighs
> the limited benefits that you get from proprietary software.  Plus, free as
> is freedom is just inspiring, uplifting, exciting, and the right thing to
> do.
>
>
>>
>> Charlie does exceptional work, we've been in touch for a couple years
>> and I've since met him a couple times at conferences back east. He's
>> very much aware of the work we've done as well. Great contact to have
>> :) If you'd like, I can reach out to him to see if he has some
>> documents that are helpful with our PXE & custom ISO discussions.
>>
>
> This whole thing is moving so fast now.  I just 2 seconds ago got off of
> the phone with Charlie.  He is going to contact some of his gurus to see if
> there are any tips that can be offered to Tai, so that Tai doesn't entirely
> have to re-create the wheel, and so that Tai and the other Partimus gurus
> working on this project have someone experienced in PXE boot solutions to
> bounce ideas off of.  They are supporting thousands of GNU-Linux laptops
> back there in Pennsylvania in Lancaster county, so they have some good
> experience.
>
> I am responding to Tai's email in another email, which I was working on
> when Lyz's email came in and then Charlie called me.  As I say, when it
> rains, it pours.   :-)  Thanks to everyone for your interest in this
> project.
>
>
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