[Discussion] workflow of support

[Elizabeth Krumbach]

On Fri, Aug 12, 2011 at 4:57 PM, Sameer Verma <sverma at sfsu.edu> wrote:
> I agree. A combination of both would serve corner cases. We use RT
> (http://www.bestpractical.com/rt/) in OLPC, which allows for tickets
> to be created simply via e-mail. However, in a situation where the
> computers don't work or get online, it becomes a problem to report the
> problem. I don't know if RT has a phone interface...

Unfortunately RT is non-trivial to set up on DreamHost (see
http://wiki.dreamhost.com/Request_tracker), we don't want to do this
since it'd be a nightmare to maintain (shame, since I'm used to
working with it too).

However, they do offer dotProject and Trac, I've never used either one
and I'm not sure how well they'll do for this use case but if we want
an issue tracking system it would be great to have someone look at
them. If neither one of these work we'd probably need to look into
alternate hosting for RT where it would be easier to maintain.

-- 
Elizabeth Krumbach // Lyz // pleia2
http://www.princessleia.com